CANCELLATION POLICY
Cancellation Policy for HALAL HOLIDAYS
- Cancellation Eligibility
1.1 Users may cancel bookings made through Halal Holidays under the following circumstances:
– The service provider’s cancellation policy allows for cancellations.
– User requests cancellation within the timeframe specified in the service provider’s policy.
– The booking is eligible for cancellation based on the terms and conditions of the service provider.
- Cancellation Process
2.1 Users must submit a cancellation request through their Halal Holidays account or contact customer support to initiate the cancellation process.
2.2 Cancellation requests must include:
– Booking reference number.
– Reason for cancellation.
– Any supporting documentation or evidence.
- Refund Policy
3.1 Refunds for cancellable bookings will be processed in accordance with the terms and conditions of the service provider.
3.2 Refundable bookings:
– Users will receive a full or partial refund based on the service provider’s cancellation policy.
– Refunds will be processed to the original payment method used for the booking.
– Any applicable processing fees or cancellation charges will be deducted from the refund amount.
3.3 Non-refundable bookings:
– Some bookings may be non-refundable or have specific cancellation policies that limit or restrict refunds.
– Users will not be eligible for a refund if the booking is non-refundable, unless otherwise specified by the service provider.
- Modification Policy
4.1 Users may request modifications to their bookings, such as changes to dates or services, subject to availability and the service provider’s modification policy.
4.2 Modification requests must be submitted through Halal Holidays or by contacting customer support.
- Exceptions
5.1 HALAL Holidays reserves the right to make exceptions to this cancellation policy in extenuating circumstances, such as natural disasters, emergencies, or other unforeseen events.
- Contact Us
6.1 If you have any questions or concerns about our cancellation policy, please contact us at [email protected].
REFUND POLICY
Refund Policy for HALAL HOLIDAYS
- Refund Eligibility
1.1 Refunds may be issued under the following circumstances:
– Cancellation of a service by the service provider.
– Failure to provide the booked service as described.
– Errors made by [Your Travel Portal] in processing bookings or payments.
1.2 Refunds are subject to the terms and conditions of the respective service providers, including their cancellation policies and any applicable fees.
- Refund Process
2.1 To request a refund, users must contact Halal Holidays customer support within the timeframe specified in the service provider’s cancellation policy.
2.2 Refund requests must include:
– Booking reference number.
– Reason for the refund request.
– Any supporting documentation or evidence.
2.3 Refunds will be processed within 30 days of receiving a valid refund request. The time taken for the refund to reflect in the user’s account may vary depending on the payment method and financial institution.
- Non-Refundable Services
3.1 Some services may be non-refundable or have specific cancellation policies that limit or restrict refunds. Users are encouraged to review the cancellation policies of each service before making a booking.
- Processing Fees
4.1 Halal Holidays may charge processing fees for refund transactions to cover administrative costs. Any applicable processing fees will be deducted from the refund amount.
- Dispute Resolution
5.1 In the event of a dispute regarding a refund, Halal Holidays will work with the user and the service provider to resolve the issue amicably. If a resolution cannot be reached, Halal Holidays reserves the right to make a final decision based on the terms and conditions of the booking and this refund policy.
- Contact Us
6.1 If you have any questions or concerns about our refund policy, please contact us at [email protected]